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What is RPA?

RPA technology is used by companies to perform the process automation. Software Bots (Robots) are used to automate the process by:

  • Configuring the existing software (ERP’s, Business applications etc.)
  • Capturing the business process
  • Manipulating the data
  • Creating Communication channels with multiple systems
  • Using the Keyboard and Mouse actions


Why to Implement RPA?

As of now, even though most of the processes in IT industry are automated, still there are multiple tasks that are performed repeatedly by humans (Full time employee) which causes the millions of dollars recurring expenses for the companies. RPA has the ability to automate such processes so that the companies can reduce the number of Full time employee and those resources shall be used to perform most of other key business activities.

Most of the RPA tools that are available in the market can mimic the human interactions with web, windows, main frames etc.

Key Benefits of RPA

  • Increased productivity as it can perform the work of thousands of Full Time Employee (FTE)
  • Reduce cost for organizations
  • 99.9% of accuracy will be achieved
  • RPA can help to perform large number of operations in parallel
  • Easy to scale up or scale down the existing processes

Sparsh has extensive knowledge and hands on experience on full scale RPA implementation for the following domains using multiple RPA tools like UIPath, BluePrism, Intellibot etc.

Tools that we used

  • Intellibot
  • UI Path
  • Blue Prism




  • Customer Support / Help Desk: Robot helps resolving high priority queries, freeing up the customer service team to focus on high priority queries.
  • Compliance: Banks has many compliance rules and it is laborious task for the banks to comply each of them. RPA makes it easier to adhere to the rules.
  • Accounts Payable: Digitizing the hardcopy invoices or soft copy invoices from vendors and entering into the computer systems is a very tedious and time-consuming process for the banks. RPA helps to automate the process and auto entry of invoices into the computer systems without human intervention
  • Credit Processing: Usually banks will take weeks to process the credit card application and to give approvals. RPA will automate the pre-processing steps of a credit card application and enabling the one step approval process.
  • And Many More…. Many More: RPA is desperately helpful to automate processes of all other areas of Bank like Mortgaging, Fraud Detection, KYC Process, General Ledger, Report Automation, Account Closure Process, etc.


  • Efficient Cost Management: RPA in the healthcare sector is highly advantageous for providers in overcoming the challenges and improving their financial performance. RPA automates time consuming and repetitive processes such accounts payable, billing etc. and streamlines appointment scheduling thereby reducing costs to a large extent.
  • Labor Savings: Manually intensive tasks such as medical records, order entry, and decision support are replaced using automation. RPA enables professionals to save time from manual work and focus on providing quality medical care to the increasing number of patients.
  • Patient Care and Health Plan Management: Within the system, RPA supports utilization management, care coordination, case management, remote monitoring of patients etc. With the support of RPA, patients follow a standardized care path and it is more likely that they will stay on track toward predicted outcomes.
  • Data Entry and Migration: Like other industries, the healthcare industry is also moving towards digitization. Patient information can now be accessed online by doctors and the patients themselves. These records are often transferred manually. To optimize the process and reduce the amount of manual labor, RPA efficiently automates the transfer of data from paper files and legacy systems to upgraded digital systems. This facilitates transparency and ease of access of medical history for patients.
  • Patient scheduling: Patients schedule and cancel appointments with their doctors on a regular basis. Cancellations prove to be expensive for health providers resulting in loss of other patients and time. With RPA, human intervention required to schedule and cancel appointments can be reduced, making appointment optimization possible.
  • Claims Processing and Billing: A patient visit involves filing of an insurance claim, billing for balance amount and monitoring of the accounts receivables. These processes are tedious and often prone to error. In this case, RPA proves beneficial for both healthcare providers and health insurance companies resulting in reduction of human error, increase in efficiency, better time management and better control of billing and claims processing.
  • Inventory Management: Hospitals need to keep track of supply levels of several inventory items such as syringes, gloves and needles based on projected demand and usage. This is an ongoing and time-consuming process. RPA assists in automating inefficient inventory systems by determining optimal inventory levels based on previous needs and demand patterns using real-time reporting.

Travel & Hospitality

  • Process Automation and Optimization: Many different processes, including customer communication, loyalty management and order processing, can be automated using RPA.
  • Compliance Management: RPA can automate all repetitive compliance tasks and reduces the possibility for travel agencies to be exposed to non-compliance measures by eliminating error and complying with prescribed workflows.
  • Dynamic Resource Management: RPA’s software robotic workforce can be easily scaled up or down to match growth in travel demands with little no additional cost.
  • Immediate responses to guests: Hotel automation in terms of responses to guests guarantees that replies to their requests and concerns will be prompt. This gives guests the impression that their patronage is valued, and their concerns are being taken seriously by hotel management, which can lead to a higher level of trust between the guest and hotel.
  • Automated Room Booking: This process is seen by guests as very valuable, allowing them to set-up their preferred booking in advance, whilst benefiting the hotel substantially with time savings at the front desk and room allocation planning. Workflows behind the online forms create tasks for specific employees to bring additional amenities to the room. Additional benefits allow for in-advance resource planning by building a digital picture of what regular guests are likely to want during their stay.
  • Reduced Time Spent on Data Entry: With automatically populated fields, staff no longer spend time manually inputting data into the hotel CRM. This not only reduces time, but also reduces the likelihood of data entry issues through human error. Staff can then spend this additional time focusing on guests and ensuring they are having a pleasant stay.

RPA in Retail

  • Procurement & Inventory Management
  • Order Processing and Payments
  • Communication between Manufacturers, Suppliers, Third Party Logistics, and Customers
  • Product Data and Catalogue Management
  • Product Merchandizing
  • Demand & Supply Planning
  • Workforce Scheduling

RPA in Manufacturing

  • Logistics Automation
  • Invoice Generation and Validation
  • ERP Business workflow automation
  • Dynamic Product price comparisons


  • Accelerate period-end processing
  • Update master accounts and legal entities across systems
  • Maintain attributes across systems
  • Generate reports
  • Handle adjustments
  • Tax provisioning
  • Tax liability scenarios