RPA case studies in Healthcare
Below are a few case studies demonstrating how healthcare companies have deployed robotic process automation to improve patient care.
Multi Speciality Hospital
A leading hospital will regularly deal with patient transaction data daily. They will follow the manual processes for customer details entering, claims processing, and data reconciliation for government health schemes. The main priority for the healthcare group was to improve efficiency in existing processes to ensure greater accuracy in reporting and a more streamlined turnaround time. And it wanted to start small but is prepared to scale up when necessary.
They partnered with Sparsh to recognise mundane tasks where RPA bots can deploy to automate. The healthcare centre adopted the Robotic Process Automation platform to handle the below mentioned routine tasks more efficiently:
- Healthcare claims processing
- Data identification easily for government healthcare benefits
Results: The health care centre can free up its employees and focus on the most critical tasks. The workers can now focus on more challenging work, as routine tasks no longer bog them down.
RPA Simplifies Patient Appointment Scheduling
Scheduling appointments can be time-consuming and tedious for both the patient and the healthcare organization. Patients have to enter a wide assortment of personal information, insurance details, and medical history into a scheduling form. Healthcare institutions must collect all this data, match it with available appointments and provide the best appointment available, and it’s a routine and time-consuming task.
Implementing robotic process automation in the healthcare industry can resolve scheduling patient appointments. RPA bots can automate patient data collection and processing, which optimally schedules patients according to diagnosis, location, doctor availability, and other criteria.
Robotic Process Automation for Auditing
Healthcare auditing is necessary for regulatory compliance and ensuring that your healthcare organization keeps up with the latest trends. Collecting, evaluating and collaborating on multiple reports from medical claims audits to risk-management audits can be tricky since they involve many different players and departments. That’s why it’s essential to automate these processes using technology that streamlines your workflow, so you don’t have to worry about things like non-compliance.
Optimizing the audit process by applying RPA in healthcare outsourcing helps eliminate manual data recording and report design. RPA helps analyze reports for automatic sharing with the concerned parties for review.