SAP-Basis L1, L2 and L3 Support

We are performing the following activities for various clients related to SAP Basis L1, L2 and L3 support activities

L1 BASIS Support:

  • Monitoring availability of SAP instances, Application servers
  • CCMS System Monitoring (General Monitoring Functions)
  • Checking the operating system logs, System Log
  • Output Devices in the SAP Spool System
  • Checking Spool Output Requests for Errors
  • Checking Work Process Status and process loads
  • Checking for ABAP Short Dumps
  • Checking Lock Entries
  • Monitoring housekeeping jobs related to ABAP dump reorgs, spool reorg, performance collector etc.
  • Monitoring system and database performance for response time, db time, hit ratios etc.
  • Checking operating system activity on CPU utilization, Paging etc.
  • Locking/ unlocking/ revalidating users
  • User password resetting
  • SAP Frontend installation

L2 BASIS Support:

  • Acknowledgement / Cleaning of alert logs
  • RFC Link Maintenance
  • System performance monitoring
  • Offline/ Online backups at SAP level and backing Up (Redo Logs – online redo logs and offline redo logs with respect to oracle)
  • Checking and Creating CBO Statistics
  • Searching for Missing Indexes
  • Configuring the System Log
  • Installing SAP License
  • Setting Up Logon Groups
  • Profile Generator: Maintaining Activity Groups/ Roles
  • Installing Printers
  • User Maintenance
  • Operation mode maintenance
  • Activities on SAP Net
  • failures/ errors related to old data
  • Scheduling Jobs
  • Support Package/ Add-ons
  • System Profiles and its maintenance
  • Client Maintenance
  • Automatic Note application through SNOTE
  • Printer Configuration
  • Backup Scheduling thru DB13 and monitoring thru DB12
  • SCOT monitoring
  • Searching for Missing Indexes
  • Monitoring the Growth of Extents
  • Checking Database Performance
  • Extending the Database (Adding Data Files)
  • Making changes in Oracle Parameters based on recommendation from L3 experts for performance optimization
  • Checking and Managing CBO statistics
  • User Training

L3 BASIS Support:

  • Problem troubleshooting and resolution for escalated calls
  • SAP router setup and OSS configuration
  • Setting up SAP Logon groups
  • Database restoration and recovery
  • Planning and executing database upgrades
  • Database Verification – Checking Physical Structure
  • Increasing Online redo log groups
  • Evaluating Results of the DB System Check
  • SDCC monitoring and management, Configuration of EWA
  • SDCC monitoring and management, Configuration of EWA
  • SCOT configuration
  • Homogenous system copy
  • Team Lead entire basis support personnel
  • Resolution of dead locks and timeouts
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