Remote Infrastructure Management

• Network Management and Administration
• Server Management and Administration
• Remote Infrastructure Management
• Facility Management
• Enterprise Security Management
• Disaster Recovery
• Helpdesk Management Services

Network Management and Administration
Network Management and Administration refers to the broad subject of managing 'computer networks'. Wide variety of software and hardware products are exist in IT industry, Network Management and Administration Services helps company system administrator to manage a network. Network management covers a wide area, including:

• Network Connectivity and Monitoring
• Network Policy Enforcement
• Provide day to day management of the network infrastructure
• Proactive Network Monitoring and alerts
• Perform capacity planning and upgrade activities related to network infrastructure
• Supporting MS Windows, Fedora 8

Server Management and Administration

• Remote monitoring of servers from a central location
• Provide Support for platforms like Win-NT/2000/2003,
• Server performance monitoring, fine tuning & optimization
• Server diagnosing & problem resolution
• Server Up-gradation
• Print services management
• Systems log monitoring, Security setup & Administration
• OS patch Updates, OS Up-gradation
• Backup administration
• User administration & access control

Remote Infrastructure Management
End User Computing

• Help Desk Support
• Centralized Desktop Management

Datacenter Services

• Server Management
• Database Management
• Enterprise Backup Management & Data Protection
• Messaging & Collaboration Service
• Information Security

Network Services

• Network Monitoring
• Network Management

Facility Management
IT Facilities Management Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. Catering to the 24x7 service demands on your IT infrastructure, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA. Our services are backed by over immense domain experience in providing products and services to various industries.

Service offerings are:

• Program Management
• Service Desk Management
• Server / Systems Management
• Desk-Side Management
• Network (WAN & LAN) Management
• Database Management
• Application Support
• Mail Management
• Data Center Management
• Asset Management

Enterprise Security Management
Security Management Services help you protect vital information assets. Our services are designed to address the entire lifecycle of the information security from design and deployment, to management and continuous audits. Our security management services will keep your network available 24x7 resulting in lowered security operations costs, better performance and best-in-class service levels. We provide gateway level security under Security Management Services form Hackers, Trojans, Malwares, Adware's, Spywares, Spamming, Phishing, Viruses etc. and maintain your network for trouble free. We incorporate software and devices to protect your data from theft, damage and misuse.

Service offerings are:

• Enterprise Virus Protection
• Monitoring and Alert Response
• Managed Firewall/ VPN/ IPS Solutions
• Firewall Policy Changes
• Device Configuration Backups
• Vulnerability Advisory Services
• E-mail Security Management
• Web Security Management

Disaster Recovery
Why disaster recovery planning required?
Disaster recovery services can help companies recover from virtually any type of disaster and ensure ongoing availability of mission-critical resources. Disaster recovery (DR) planning is the process of developing advance arrangements and procedures that enable an organization to respond to a disaster by resuming critical business functions within a defined time frame, minimizing loss, and restoring affected areas.

Following are the services offered:

• Recovery Planning
• Hardware Recovery
• System Recovery

Helpdesk Management Services
We Provide helpdesk management services from a small workforce to augment a client's existing employees, to delivering managed operations services. The managed operations service is a complete offering which provides Manager, technical staff, and day-to-day delivery of the entire support operation at client location. In many cases, Silver Touch also manages the telephony and technical infrastructure. Onsite Technical Support includes workstations, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk.

On-site Helpdesk is available with following:

• Single point of contact to all Customers' IT support requirements.
• Assistance for problems pertaining to operational procedures for the processing environments.
• Call tracking & call closure.
• Escalation of the critical issues to appropriate IT supports team.
• Online support.